Frequently asked questions

Is Joalii Free?
Yes ,Joalii’s Starter plan is 100% free for 24hours ,Our Starter Plan includes eCommerce website and blog,Auto fulfillment of your orders , Inventory Auto Updates,Automated Tracking Numbers Sync,Fully Hosted,Secure Shopping Cart. Social Media Integration. Unlimited 24/7 Support.

How do I get started?
Register now ,choose a plan ,click on any product you like to add to your store and start selling .Sign Up is 100% Free we won’t charge you until the end of your free trial.

What is drop-shipping?
Drop-shipping is a business model which allows entrepreneurs to run their own online stores without ever managing inventory. When a drop-shipper sells a product on their store, they’ll then buy it from their supplier, who will ship it directly to the customer.

Can I import my Own Product?
Yes Joalii eCommerce Platform is for both beginners and experienced sellers.You can directly import your own product easily by uploading a CVS file containing your product.

How much do I Need to start drop-shipping?
You’ll need minimal initial funds to pay for your orders from your supplier once you receive sales from your customer in you Joalii Store.
How Long does it take for me to make Sales?
You can get your first sale on your first day, after a month, or after a year. It mostly boils down to the level of success that you find with your marketing activities, the amount of work that you put into your store, and the audience that you target.

Can I cancel anytime?
Yes. If you ever decide that Joalii isn’t the right solution for your business, go to your Vendor dashboard under membership plan,and click cancel before your trial ends.

How do I pay for my Order?
You will have to go to your suppliers websites or store and pay for the orders with your credit card.

Can I add my payment method?
Joalii will provide you a secure third-party payment system Stripe Pay for you to capture your payment from your customers.

How do I get paid?
Set up your bank account in Seller dashboard; we can’t pay you until you specify your deposit method. Ensure that you have a valid a bank account .
Sell your products and pay for the orders on-time so your suppliers can ship them on-time to the addresses specified by the buyer . For International Vendors JOALII Pay first settles your account on the 1st and 15th of every month with a minimum transfer limit of $50 after the first business days on which the corresponding transactions were completed . You will have to send a withdrawal request for us to process your transfer.We use third-party money-transfer apps to disburse your funds directly into your Bank account in your local currency.For international wire transfers with the amount of $500 or above,Joalii Might send you wire transfer to your dollar bank account except you specify other wise and you will be responsible for the transfer charges.For wire transfers please allow 5 to 7 days for the amount to reflect in you Bank account. VENDORS IN EUROPE AND THE US.if you fall into this category ,you will receive a direct deposit into your account from stripe .If you have any further question please contact us at support@joalii.com.

What happens if l decide or change my bank account?
Note. If you set up (or change) your bank account any time, your disbursements will be suspended for three days for security reasons.

How do you handle Charge-backs?

To avoid any unforeseen surprises, For international Vendors please pay attention to the following:
IF The cardholder disputes a charge with their bank.THE TOTAL AMOUNT DISPUTED AND 20 DOLLARS in the United States or its equivalent in your local currency.This amount will be subtracted from your sellers account before the next Transfer is initiated .For our vendors within Europe and the US stripe will handle the dispute directly with you if a charge-back occurs.for more information go to charge-backs

What are supported shipping methods on JOALII?

If your an experienced seller you can add any shipping method you want as far as you can provide proof to verify shipment.But for all drop-shippers on Joalii, Currently your suppliers can choose from the following express shipping options: USPS,UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.

What products can l list on Joalii?

To know more about what your not allowed to sell on Joalii please refer to our Listing Policy

To know about what you can list on Joalii pls refer to What to sell and To know more about what your not allowed to sell on Joalii please refer to our Listing Policy



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